Shipping policy

SHIPPING POLICY

All products from The Purple Cow T-Shirt Factory are made to order. Because each item is produced specifically after an order is placed, please allow time for both production and shipping.

ORDER FULFILLMENT

Orders are typically prepared for shipment within 2–5 business days. Fulfillment times are estimates and may vary during holidays, periods of high demand, or due to circumstances outside our control.

SHIPPING AND DELIVERY

Shipping times vary depending on the destination, shipping method, and carrier. Estimated delivery dates provided at checkout or through tracking information are estimates only and are not guaranteed.

Once your order ships, tracking information will be provided when available.

SHIPPING DELAYS

We are not responsible for delays caused by shipping carriers, weather, customs, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.

INCORRECT SHIPPING ADDRESSES

Please make sure your shipping address is complete and accurate before placing your order. Because orders enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

If you notice an error in your shipping address, contact us immediately at support@thepurplecowtshirtfactory.com.

LOST OR DAMAGED ORDERS

If your package appears to be lost in transit, or your order arrives damaged, defective, misprinted, or incorrect, please contact us at support@thepurplecowtshirtfactory.com with your order number and details about the issue. For damaged or incorrect items, please include clear photographs when possible.

We will review the issue and work to provide an appropriate resolution in accordance with our Refund Policy.

INTERNATIONAL ORDERS

International shipments may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer. Customs processing may also result in additional delivery time.

QUESTIONS

For questions about shipping or an existing order, contact us at support@thepurplecowtshirtfactory.com