Refund policy

Returns & Refunds

Each Purple Cow T-Shirt Factory product is made to order specifically for you. Because our products are produced on demand, we generally do not accept returns, exchanges, or refunds for buyer’s remorse, incorrect size selection, or change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@thepurplecowtshirtfactory.com as soon as possible after receiving your order.

Please include your order number, a description of the issue, and clear photos showing the problem. We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Incorrect Size or Color Selection

Because each item is made to order, we cannot offer returns or exchanges when the wrong size, color, or product variation was selected at checkout. Please review the product description and size information carefully before placing your order.

Lost Packages

If your tracking information indicates a problem with delivery or your package appears to be lost in transit, contact us at support@thepurplecowtshirtfactory.com and we will investigate the shipment.

Cancellations

Orders enter production quickly. Once an order has entered production, it generally cannot be changed or canceled. If you need to make a change, contact us immediately and we will determine whether the order can still be modified.

Refunds

When a refund is approved, it will be issued to your original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Questions

For questions regarding an order, return, replacement, or refund, contact us at support@thepurplecowtshirtfactory.com